Reporting into the Group Account Director, you will be working on an account for one ofthe major blue-chip clients, running their CRM programme on a day-to-day basis. You will be supporting the Group Account Director and Managing Director on implementation and development of the core CRM strategy, creating digital campaigns that drive acquisition and build engagement.

It’s asmall agency so you will need to be a self-starter, ideas generator and have initiative. You should be a natural in front of clients and can easily build relationships. You must be able to multi-task projects within tight time scales. You should also possess a strong analytical understanding as this role requires reporting and subsequent strategic direction of digital campaigns.

Person specification – Here is the detail!

Reporting into the Group Account Director, providing day-to-day management of all CRM activities

Creation and delivery of all digital assets, from briefing to delivery

Liaison with third party database management supplier, managed by the agency on the clients behalf, to support and deliver technical and data requirements for digital CRM campaigns

Analysing post campaign data in order to make recommendations for future strategic direction

Creation of PowerPoint presentations as and when required

Support in the creation of plans to leverage the database asset with the objectives of retention and engagement

Support in the creation of acquisition strategy, from concept generation to deployment

Instill best practice methodology for digital campaigns

Work with the wider team to ensure accurate and efficient delivery of all project management

Responsible for the financial reporting of all projects using Traffic system, creation of quotes and invoices
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Wider-agency responsibilities as and when necessary, including project delivery on ad-hoc briefs and internal developments